FAQ

  1. Can i transfer my tour ticket to another person?
  2. How do I pay for the optional tours?
  3. Can you confirm the hotel information that I will be staying in for all the orders I have booked?
  4. Can I change my reservation after I submit it online?
  5. Does Halong-Cruise.net accept phone, fax, email or regular mail reservations?
  6. How to complete my online reservation?
  7. How long in advance must we book and pay for everything?
  8. Is it secure to send my credit card information online?
  9. Do i have to put a deposit or make a partial payment for a reservation?
  10. What are the possible reasons for my credit card declining?
  11. What method of payment does Halong-Cruise.net accept?
  12. When is the best time to travel to Southeast Asia?

Can i transfer my tour ticket to another person?

Yes. You may contact us with the Full Name of the guest who will be replacing you on the tour. Please note that if the tour includes airfare, which is non refundable, there will be the extra fee necessary to purchase the air tickets for the new guests along with the applicable amendment fee.

How do I pay for the optional tours?

Your guide will introduce all the optional tours to you during the trip. And you may choose to participate in the optional tours depending on your preference. Once you decide which optional tours you are willing to join, you will only need to pay the optional tour fees to your guide. Please consult with your tour guide about the optional tours during your trip.

Can you confirm the hotel information that I will be staying in for all the orders I have booked?

Please refer to your E-Tickets for hotel names. The hotel names listed on your E-Tickets are normally the hotel accommodation that you will be staying at. The hotels may change depending on hotel availability, size of group and many other factors. We try to arrange all of our customers to stay at the same hotel. However, sometimes we will not know until 1 to 2 days before departure date. Please trust us that we will guarantee to arrange hotels similar in quality to the ones listed on E-Ticket for you. You may contact our office 1 to 2 days before departure for hotel information.

Can I change my reservation after I submit it online?

You are able to make changes after booking by informing us via email or live chat. But your purchase will initiate a reservation process and the cancellation fee will take into effect once you submit your deposit payment. If your purchase can not be confirmed for any reason, we will fully refund your purchase without any additional charges.

No refund shall be given for any portions of the tour unused by the customer after departure of the tour regardless of any possible reasons.
For tours that include airfare, airfare is completely non-refundable.
All cancellations must be made directly with Halong-Cruise, not with providers.
Some tours may require a minimum number of people to operate. The affected customer will be fully refunded or may choose a similar tour product as a substitute. However, please keep in mind that should this happen, it would be under very special and rare circumstances, because we will try our best to accommodate our customers travel needs.
We will process your cancellation/refund request within 1-7 business days.

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.

30-45 days before arrival: 10% charge
15-29 days before arrival: 30% charge
7-14 days before arrival: 50% charge
Within 7 days before arrival: 90% charge

Does ToursHalongBay accept phone, fax, email or regular mail reservations?

Currently, All reservations are preferred to be generated online. To place an order online, you will need to go to our website, choose the item then complete the booking process.

If you have difficulties with booking online, please email to booking@asiatouradvisor.com. After that, give us a call at +84 43926 3858 or 1-845-445-2742

How to complete my online reservation?

n order to complete your online reservation, it’s just a few clicks away. The following is directions on how you can reserve your fun trip:

Step 1: On the right upper side of the tour page, select: click “Book this tour”.

Step 2: You will be redirected to the “Tour Booking” page including 5 steps inside

Step 3: Fill in all fields with your detail and click “Next” to complete all steps

Once you have completed Step 5, you will see a message: “Thanks for your booking. We just want to inform that we have received your request. One of our staff will look into it and then get back to you as soon as possible!”

You will receive a Receipt of Reservation instantaneously in your email. Please review details pertinent to your reservation, in your email, including tour departure date, time and location, number of room(s), price, and etc. If you see any incorrect information, you should reply to that email quickly so that we can give you a correct quote.

Tips: If your tour package includes airport pickup and/or drop-off, we strongly recommend you book your flights after you receive a confirmation email from us within one to two business days after you making your online booking. Thus, you can leave the flight information blank and provide it to us at a later time after we confirm your reservation. On the checkout page, you may choose different payment methods such as: credit card, wire transfer, Paypal, money order, or cash deposit. Please keep in mind we need to receive your deposit payment in order to confirm you booking. Our complete checkout process is security-enabled with SSL.

How long in advance must we book and pay for everything?

We recommend that you book your tour as soon as all of your travel dates are set. This way we can secure your seats for your reservation as soon as possible. Many times our tours can become sold out. Tours that may show availablility online, can easily become sold out, depending on when the full payment for the reservation has been made.

Is it secure to send my credit card information online?

HalongCruise takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software in the industry-SSL. Our SSL technology is the most advanced 128bit encryption. We use a credit card processing company to bill users for purchases and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Halong-Cruise.net will only disclose personally identifiable information when required to by law. We take every precaution to protect our customers’ information. When you submit sensitive information via the website, your information is protected both online and off-line.

Do i have to put a deposit or make a partial payment for a reservation?

You are required to make deposits or partial payments for your reservation. Until Halong-Cruise receives full payment for your reservation, your seats will not be secured. Please make your complete payment as soon as possible so that we can confirm your seats for your reservation.

What are the possible reasons for my credit card declining?

A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient credit, home address used instead of billing address, or other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct. Your are welcome to give us a call to go over the credit card information by phone.

What method of payment does ToursHalongBay accept?

1. Credit Card: Visa, MasterCard, or Discover Card (For other forms of credit card payment, such as American Express, please choose PayPal at time of checkout.)

2. PayPal

3. Wire Transfer: when wiring money, please include the wire transfer fee. We will not issue your e-ticket should there be any difference in the amount due.

4. Money Order / Cashier’s Check/Traveler’s Check* (2% discount offered for this payment method)

5.Cash Deposit* (2% discount offered for this payment method)Bank information will be sent to you after we receive your reservation)

When is the best time to travel to Southeast Asia?

The rainy season lasts from May through October with hot and humid weather. The dry season begins in November with a cooler average temperature giving way the hot and dry feeling during April and May.